At CGuardPro ("we", "us", or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (cguardpro.com) and our security management platform.

Your information is yours

It is the question we get asked most, so we answer it first and without hedging:

We do not sell, rent, or trade data. Not yours, not your staff's, not your clients'. Ever. This isn't a setting we can quietly change tomorrow with a notice — it is the deal we operate under.
We do not share your information with other security companies. Every company lives in its own isolated space on the platform. Another company — even a direct competitor running the same system — cannot see your clients, your staff, your posts, or your reports.
We do not hand your data to advertisers or data brokers, and we do not profile you for advertising.
We do not use your operational information to train artificial-intelligence models, ours or anyone else's.
Everything you upload stays confidential and stays yours. You can export it whenever you want and ask us to delete it.

We hand information to a third party in only two cases, detailed in section 4: the providers that keep the service running — who act on our instructions and cannot use the data for their own purposes — and a lawful request from a competent authority.

1. Information We Collect

1.1 Information You Provide Directly

Contact details: first name, last name, email address, phone number, and your company name when you request a demo or contact us.
Account data: login credentials, your role within the organization, and configuration preferences.
Billing information: the data needed to process payments (handled by PCI-DSS-certified payment providers; we do not store full card numbers).
User content: information you enter into the platform, including guard records, incident reports, visitor logs, and schedules.

1.2 Information Collected Automatically

Usage data: pages visited, features used, time spent on the platform, and navigation patterns.
Device data: browser type, operating system, screen resolution, and device identifiers.
Location data: GPS coordinates collected exclusively through the guard mobile app, with explicit consent, for presence verification and patrol rounds.
Cookies and similar technologies: we use essential cookies for the site to work and, if we enable analytics, measurement cookies with the IP address anonymized (see section 8).

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Process demo requests and communicate with you
Verify guard presence and document patrol rounds
Generate reports for your company's clients
Send service-related communications (updates, security alerts)
Comply with legal and regulatory obligations
Detect and prevent fraud or unauthorized use
Analyze usage trends to improve the platform

3. Legal Basis for Processing

We process personal data under the following legal bases:

Performance of a contract: to provide the services you have engaged.
Consent: for GPS location data and marketing communications.
Legitimate interest: to improve our services and ensure the security of the platform.
Legal obligation: to comply with applicable laws and regulatory requirements.

4. Data Sharing

4.1 What we never do

We never sell or rent personal information to anyone, under any circumstance.
We never trade operational data — incidents, patrols, locations, attendance, visitors, payroll — neither raw, nor aggregated, nor "anonymized" for sale to third parties.
We never hand your information to other security companies, even if they ask.
We never use your data for advertising or share it with advertisers or data brokers.
We never use your information to train AI models.

4.2 Isolation between companies

Every company using CGuardPro has its own space, separate from all others. On every request the platform verifies that whoever asks for a record belongs to the company that owns it: there is no "all companies" view for anyone except our technical team, and only on the terms in section 4.5. Your competitor can run the same system and will never see a line of your operation.

4.3 Inside your own operation

Your team: operational data is visible to authorized users of your company according to the roles and permissions you configure.
Your clients: through the client portal and app they see only what belongs to the sites they contracted with you, and only if you enable that access.

4.4 Providers that keep the service running

Running the service depends on a small number of providers. They act as processors: they handle information on our instructions, only for the stated purpose, and cannot use it for their own ends or pass it on.

Infrastructure and network: hosting the platform and protecting its traffic.
Email: delivering invitations, alerts, and reports.
SMS and voice: notices and calls when your company enables those channels.
Push notifications: Apple's and Google's services, without which an alert cannot reach a phone.
Payment processing: PCI-DSS certified providers; we do not store full card numbers.
Maps: map services receive the coordinates needed to draw the map you are looking at.
AI assistant: when you use VigIA, your question and the data needed to answer it are sent to the model provider. That provider processes them to produce the answer and, by contract, does not use them to train its models. If you would rather not use this feature, your company can leave it switched off.

4.5 Access by our team

Our technical staff can access a company's data when it is necessary to provide support, diagnose a failure, or maintain the service. That access is scoped to the task, covered by a duty of confidentiality, and never used to browse, extract, or analyze your operation for any other purpose.

4.6 Legal requests

Legal requirement: when required by law, court order, or competent authority.
Protection of rights: to protect the rights, property, or safety of CGuardPro, our users, or the public.

If a third party demands your data and the law allows us to tell you, we will tell you.

5. Data Security

We implement technical and organizational security measures to protect your information:

Encryption in transit (TLS) for all traffic between the apps, the console, and the platform
AES-256-GCM encryption of the most sensitive information we store, such as internal messages and third-party service credentials
Role- and permission-based access, verifying on every request that whoever asks for a record belongs to the company that owns it
Activity logging: actions taken on your information are recorded in an audit log
Automated daily backups, with integrity verification
Continuous infrastructure monitoring
Periodic security audits
Duty of confidentiality and security training for our team

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purpose for which it was collected
Keep the service active while you have an account
Comply with legal and regulatory obligations
Resolve disputes and enforce our agreements

After account termination, operational data is deleted within 90 days, unless the law requires a longer retention period.

7. Your Rights

Subject to applicable laws, you have the right to:

Access: request a copy of your personal data.
Rectification: correct inaccurate or incomplete data.
Erasure: request the deletion of your personal data.
Portability: receive your data in a structured, machine-readable format.
Objection: object to the processing of your data in certain cases.
Restriction: limit the processing of your data under certain circumstances.
Withdraw consent: withdraw your consent at any time without affecting the lawfulness of prior processing.

Beyond that, your company's information is yours: you can export your reports, your logbook, and your records from the console at any time — no permission needed, no fee to get back what is already yours.

To exercise any of these rights, contact us at [email protected].

8. Cookies

We use the following types of cookies:

Essential: required for the basic operation of the site (session, authentication, security).
Analytics: if we enable analytics on the site, it runs with the IP address anonymized and only to understand which content is useful. We never cross that measurement with the information inside your operation on the platform.
Functional: remember your preferences (language, settings).

You can manage your cookie preferences from your browser settings.

9. International Transfers

Your data may be processed on servers located outside your country of residence. In such cases, we implement appropriate safeguards, including standard contractual clauses and technical security measures, to ensure an adequate level of protection.

10. Children's Privacy

Our services are not directed to anyone under 18 years of age. We do not knowingly collect information from minors. If we discover that we have collected data from a minor, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through a notice on our platform or by email. We encourage you to review this page regularly.

12. Contact

If you have questions about this Privacy Policy or how we handle your data, contact us:

Email: [email protected]
General email: [email protected]
Address: 289 Centuryplant Rd, Leander, TX 78641, United States